Our Satisfaction Guarantee
At HEAD.ID, we believe in the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Return Window:
- 30 days from delivery date
- Products must be at least 75% full
- Original packaging preferred but not required
Eligible Returns:
- Unopened products in original condition
- Gently used products (up to 25% used)
- Products that caused adverse reactions (discontinue use immediately)
Non-Returnable Items:
- Products used more than 25%
- Products damaged by misuse
- Items purchased with discount codes over 50% off
- Gift sets (partial returns not accepted)
Return Process:
- Contact our customer service at hello@headid.com or (855) HEAD-ID1
- Receive your prepaid return label within 24 hours
- Package items securely and ship back to us
- Refunds processed within 5-7 business days after we receive your return
Exchanges:
- Available for unopened products only
- Subject to product availability
- Shipping charges apply for exchanges
Refund Options:
- Original payment method refund
- Store credit (includes 10% bonus for future purchases)
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at hello@headid.com with photos. We'll provide a full refund or replacement at no cost to you.